Shipping Policy

At Somasundara Private Limited, we aim to deliver premium quality tea products to our customers in a timely, reliable, and safe manner. This Shipping Policy outlines the procedures, timelines, and responsibilities associated with order deliveries.

1. Shipping Coverage

We currently ship our products across India. International shipping is not available unless explicitly mentioned for specific orders or partnerships.

2. Order Processing Time

  • Orders are processed within 1–3 business days after payment confirmation
  • Orders placed on weekends or public holidays are processed on the next working day
  • You will receive order confirmation and tracking details via email or SMS

3. Shipping & Delivery Timelines

Estimated delivery timelines may vary depending on location:

  • Metro cities: 3–5 business days
  • Non-metro cities: 4–7 business days
  • Remote areas: Up to 10 business days

Delivery timelines are indicative and may be affected by courier delays, weather conditions, strikes, or force majeure events.

4. Shipping Charges

  • Shipping charges, if applicable, will be clearly displayed at checkout
  • Free shipping offers may be available for select products or minimum order values
  • Any applicable taxes are included as per Indian regulations

5. Courier Partners

We work with trusted and reputed courier partners to ensure secure delivery of your orders. Courier selection is based on serviceability and delivery efficiency.

6. Incorrect Address or Failed Delivery

  • Please ensure the shipping address and contact details are accurate at checkout
  • Somasundara is not responsible for delivery delays due to incorrect or incomplete addresses
  • Re-shipping charges may apply if a delivery attempt fails

7. Damaged or Missing Items

If your order arrives damaged or with missing items:

  • Notify us within 48 hours of delivery
  • Provide clear photographs or videos of the package and product
  • Contact us at care@somasundara.com

8. Order Tracking

Once your order is shipped, tracking details will be shared via email or SMS so you can monitor the delivery status in real time.

9. Policy Updates

This Shipping Policy may be updated periodically to reflect changes in logistics, regulations, or service improvements.

10. Contact Information

For shipping-related queries, please contact:

Somasundara Private Limited
Email: care@somasundara.com
Phone: +91 80015 55566

Effective Date: 16 Apr 2026